Team Leader

Job Specification

Main Purpose of the job:

To be responsible for the planning, deployment and co-ordination of people and resources to meet the national switchover of analogue to digital smart devices within the Linkline service.

Management responsibility

To provide line management responsibility to a small group of staff.

Technical responsibility

To assist in the purchasing and monitoring of telecare equipment to replace the analogue devices with digital replacements.

To collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless and trouble free.

To oversee the installation of Smart telecare units to users and the monitoring of stock control ensuring appropriate orders are raised with the providers.

Provide telecare operational advice for the service and customers.

Performance Information

To maintain detailed user information systems, ensuring the information is accurate and up to date to ensure the user of Linkline receives an appropriate response regarding the process.

To maintain accurate records of the installation of equipment.

Requirements

Knowledge of home based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems

Experience in working within a community alarm service and using a Telecare system or related technological service.

Experience of working within a customer focused environment.

Of managing a diverse staff group, managing workloads and allocating tasks

To support, develop and motivate a small team