Field Service Engineer-Mammo(Hologic)

Requirements

Outcomes:

• Primarily service medical imaging equipment focused within primary hospital networks and our partners.
• Service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.

Responsibilities:

• Evaluate the equipment, trouble shoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will involve up to 75 percent travel; flexibility to travel when needed is required.
• Other duties as assigned.

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Team player who will foster communication among teams and share success.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional written and verbal communication skills including listening.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

Qualifications:

• A.S. degree in Engineering or equivalent preferred.
• Military experience in Biomedical engineering (BMET) considered.
• 2-5 years experience in medical imaging engineering or equivalent preferred.
• Hologic/OEC experience preferred.
• 1+ years x-ray experience preferred.

Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder

Must-Haves
CUSTOMER SERVICE

2-5 years experience in medical imaging engineering or equivalent preferred.

Hologic/OEC experience preferred.

1+ years x-ray experience preferred.