Integration Senior Analyst (APAC/EMEA/US)

JOB DESCRIPTION:

• The Integration Analyst works directly with clients and internal business partners to lead the implementation of the solutions suite of products.
• The Integration Analyst will act as the primary point of contact for Client engagements while leading a project plan and implementing and supervising all onboarding activities through "go- live" to ensure targeted completion dates are achieved.

RESPONSIBILITIES:

• Support delivery of solution proposals, including technical specifications and cost estimations.
• Continue to grow and build on knowledge about the companys products, solutions, and related technologies.
• Serve as the business analyst/project manager for each client engagement. Lead project scope and timeline to ensure all deliverables meet established quality standards and client expectations.
• Act as the primary client point of contact. Successfully engage in multiple client projects simultaneously. Communicate proactively and regularly with management regarding project updates.
• Lead regular project status meetings with clients to provide project status updates as required in client contracts.
• Support clients during client test activities. Monitor client progress during initial production rollout and successfully handover to Production Support teams.
• Supervise or support transition to operations and support teams after project delivery.
• Work with Senior team members to conduct post-project evaluations to assess project success and identify areas for improvement.
• Provide technical documentation and support materials as needed for successful client implementation.
• Support and complete operational readiness activities and modernization exercise for various solutions.

QUALIFICATIONS:

• Bachelors degree preferred or equivalent experience.
• Strong interpersonal and time management skills.
• Ability to understand complex technical problems and offer practical and innovative solutions.
• Excellent verbal and written communication skills, with the ability to simplify technical jargon to diverse audiences.
• Strong presentation skills with experience delivering compelling technical presentations to clients.
• Shown ability to engage with customers, understand their needs, and craft technical solutions that address their difficulties.
• Experience in a fast-paced technology-driven environment.
• Ability to work independently and manage multiple projects simultaneously.
• PMP or equivalent project management certification is preferred.
• Proficient in a second language is highly desirable.
• Amenable to work in the APAC/EMEA/US schedule

Must Have

We need someone with excellent communications skills;

2-5 years of relevant experience; strong client support background; preferable with project management background