Housing Officer

Essential:

• Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc
• Excellent listening skills, analysis of customer needs and applying appropriate resolution
• Good written and oral communications
• A proactive approach to responding to customer needs and expectations
• Be able to work as an individual and as a member of a team
• Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs.
• Empathetic

Desirable:

• Use of NEC (Northgate) or equivalent
• Outcome focused