Delivery operations coordinator

Company Description

3HORIZONS is an innovative management consulting firm that empowers businesses of all sizes to achieve their highest potential.Founded in 2005 by leading consulting professionals and university professors, we excel at merging academic theories with practical industry expertise. We support organisations across multiple dimensions of their business, from strategic planning and execution to operational improvements and market intelligence. From our main offices in London, Turin, and Nicosia, we serve a diverse clientele worldwide and deliver best-in-class services across a wide range of industries.At 3HORIZONS, we don't just consult, we co-create. Our collaborative approach not only boosts engagement but also ensures the likelihood of successful outcomes. We value our clients' expertise in their industry and strive to build their capabilities in strategic thinking and problem-solving, empowering them for the future.By combining our proprietary Strategy in Action software with exceptional talent, we democratise strategy making it accessible to all companies in the world - large or small.

Job Description

We are looking for a Delivery operations coordinator to join our team in London. This is a key operational role, responsible for ensuring that the right people are deployed on the right projects, maximizing both business performance and individual growth opportunities.

The role will report directly to the head of consulting and you will act as the bridge between leadership, BD, project teams and employees, balancing capacity planning and financial considerations. You will manage staffing allocation end-to-end, monitor project profitability, and ensure timesheet compliance to enable accurate reporting and healthy project margins. You will also drive internal projects and operational improvements, fostering efficiency and scalability across the organization.

This role is highly collaborative: you will work closely with project managers, finance, HR, and leadership teams to align resources with demand, anticipate upcoming needs, and drive utilization efficiency. At the same time, youll be a trusted partner to employees, understanding their skills, aspirations, and development goals to help them grow while supporting business priorities.

What Youll Do

• Oversee the allocation of people to projects, ensuring alignment between skills, availability, and business priorities.
• Maintain a view of the staffing pipeline at both macro and micro levels with the different BD teams and updated relative software (overall business outlook as well as specific staffing needs).
• Monitor project profitability and marginality, adjusting staffing as needed to support financial health.
• Ensure accurate and timely timesheet completion, maintaining visibility on billable vs. non-billable work.
• Collaborate with leadership to forecast resource demand, identify capacity gaps, and plan ahead for upcoming projects.
• Manage and reduce bench time by proactively matching available talent to new opportunities.
• Build strong relationships with employees, supporting their career development through thoughtful staffing decisions.
• Drive fairness, transparency, and diversity considerations in staffing processes and policies.
• Report on utilization, staffing pipeline, and financial impact to leadership.
• Contribute to continuous improvement of staffing tools, processes, and systems.
• Organize proactive meetings with the leadership team to discuss insights and areas of improvement.
• Overall governance and coordination of operations-related internal initiatives.

What We Expect From You

1. Operational & Business Acumen

• Operational mindset detail-oriented, structured, able to manage multiple moving parts across projects and teams.
• Business awareness understanding the link between staffing, utilization, and project profitability.
• Analytical ability capacity planning, reporting, and interpreting staffing data to guide decisions.

2. People & Culture

• People orientation balancing business needs with employee growth and engagement, ensuring fairness and transparency.
• Integrity and discretion handling sensitive staffing and people information with professionalism and confidentiality.

3. Communication & Collaboration

• Strong communication skills engaging with senior stakeholders, project leaders, and employees with clarity and confidence.
• Proactive & hard worker involving key people and ensuring things get done on time.

4. Problem-Solving & Adaptability

• Problem-solving anticipating challenges, proposing solutions, and adapting quickly to change.
• Flexibility adjusting priorities and approaches to ensure progress even in shifting contexts.

Qualifications

• At least 3+ years in operations, project coordination, resource management, staffing or workforce planning.
• Solid understanding of financial drivers such as margins, billability, and utilization.
• Experience with timesheet and staffing software and project reporting.
• Advance knowledge of microsoft office package (PPT & Excel) and basic understanding of Gen AI prompts.
• Strong organizational and interpersonal skills, with the ability to influence stakeholders at all levels.
• Fluency in English; additional languages are a plus.
• Experience in a fast-paced, service-oriented, or consulting/tech environment is preferred