Front Desk Agent Reservations (Remote)

Job Summary

We are seeking a professional Front Desk Agent to join our team at a hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and representing the establishment with a positive attitude.

Responsibilities

• Greet guests upon arrival and check them in/out efficiently
• Answer phone calls and direct them appropriately
• Assist guests with inquiries and provide information about hotel services and amenities
• Handle reservations and cancellations accurately
• Process payments and maintain guest accounts
• Ensure the lobby area is clean and presentable
• Collaborate with other hotel staff to ensure guest satisfaction

Requirements

• Experience in hospitality or a similar role is preferred
• Proficiency in phone systems and phone etiquette
• Multilingual abilities are a plus
• Knowledge of hotel operations and hospitality management
• Strong customer service skills
• Ability to work night audit shifts if required
• Bilingual proficiency is advantageous