Operation Director

KEY RESPONSIBILITIES

Operations Strategy & Business Performance

• Develop and execute operations strategies aligned with business objectives.

• Own sales performance, profitability, and P&L across all stores.

• Monitor business performance, identify opportunities, and implement improvement plans.

• Establish and track operational KPIs to drive sustainable growth.

Store Operations Excellence

• Ensure consistent operational standards across all corporate and franchise stores.

• Develop, improve, and maintain SOPs and operational processes.

• Lead store audits and continuous improvement initiatives to enhance quality and efficiency.

Sales & Customer Experience

• Drive initiatives to increase sales and improve store productivity.

• Enhance customer experience through operational improvements and service excellence.

• Collaborate with Marketing, Product, and other cross-functional teams to execute campaigns and product launches successfully.

Franchise Operations

• Ensure franchise partners operate in compliance with BEARHOUSE standards.

• Provide operational support and performance improvement initiatives for franchise stores.

• Build strong partnerships to drive network growth and business success.

Operations Training & People Development

• Lead the Operations Training team to ensure consistent onboarding, training, and certification across all stores.

• Develop training programs that strengthen operational capability and leadership.

• Build a high-performing operations organization with a strong talent pipeline.

Leadership

• Lead and develop Regional/Area Operations teams and the Operations Training team.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Drive organizational readiness to support business expansion.

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Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (MBA is a plus).

• 10+ years of experience in Retail or Food & Beverage Operations, with at least 5 years in a senior leadership role.

• Proven experience managing multi-unit operations and large teams.

• Experience overseeing both corporate and franchise operations is highly preferred.

• Strong business acumen with proven ownership of sales, profitability, and P&L.

• Excellent leadership, analytical, communication, and stakeholder management skills.