Restaurant & Rooms Reservations Manager

We are looking for an experienced Restaurant & Rooms Reservations Manager for our client in Doha, Qatar.

Administering Guest Experience functions, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include all aspects of the reservations process for Rooms, F&B, and Spa, membership events, and telephone and email queries from both internal and external guests. 

The Assistant Guest Experience Manager will ensure the effective and smooth running of the department, managing the day-to-day shift operations, ensuring service levels are delivered to the expected high standards, and supporting, guiding, and motivating all team members in their duties.

Duties and Responsibilities:

• Supervise and leads employees. Understanding employee positions well enough to perform duties in employees' absence.
• improve service by communicating with and assisting employees to understand guest needs and by providing guidance, feedback, and individual coaching when needed.
• ensure that the guest experience team is trained to provide fast, efficient, resolutive, and personalized service.
• an expert in all hotel/membership operation and booking procedures, policies, and systems and ensure all information is kept up to date: Hotel, Rooms, F&B, Membership, Spa &Gym.
• Ensure operating procedures and standards are implemented, maintained, and reviewed.
• Support the team with the handling of all guest/member requests, reservations, and orders as required
• Ensure regular communications with the line manager, team member, and other outlets where the departments directly relate to (i.e. Front-   Office, Housekeeping, Room Service, Membership, etc.)
• Serve as a leader in always using proper vocabulary and phone etiquette.
• Work together with the team to always provide proper recommendations and suggestions to guests upon request.
• Assist with OpenTable system set-up and feedback as required.

The ideal candidate for this position will have:

• With good luxury experience in the hotel industry in the middle east, experience in Qatar is an advantage.
• Advanced knowledge of OpenTable.
• Excellent communication skills.
• Strong people management skills and experience with managing a team.
• Ability to build strong relationships at all levels and with guests.
• Previous experience in a similar role, preferably multi-site and high-end brand.
• Must be friendly and attentive.
• A passion for hospitality and customer service.
• Must have a high level of both spoken and written English.
• Ability to work under pressure.
• Ability to motivate and drive the team.