F&B Supervisor

We are searching for F&B Supervisor for a restaurant in Abu Dhabi.

As an F&B Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience and your role will include key responsibilities such as:

-To be proficient in the History of the Specialty Outlets and act as an ambassador to it

-To supervise a station and ensure that standards are maintained at all times

-To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values

-To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and Rotana standards

-To continuously collect feedback from guests and report it back to the Management

-Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

-Ensure the proper appearance and grooming of assigned Colleagues

-Handle the welcome of arriving Guests and their seating through the Maitre DHotel and take over, if he/she is not available

-Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being

-Well versed and knowledge in the Outlets menu, promotional activities and other relevant issues concerning the outlets and the Hotel

-Contribute to meet and maximize the monthly revenue budget for the respective outlet

-Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment

-Comply with the hotel environmental, health and safety policies and procedures

-To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed

-To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature

-To handle in a professional way wine that is rejected or corked and hand-over the same to the Restaurant Manager

-To handle a loud, intoxicated or abusive guest

-To assist a guest or colleague that is feeling unwell

-Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment

-Comply with the hotel environmental, health and safety policies and procedures

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and switched on individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork