Receptionist [Eastern Europe]

Job Title: Receptionist

Location: Saudi Arabia

About the Company: We are the leading recruiting agency in the UAE specializing in Hospitality and F&B industries. Our client is a 5-star hotel located in Saudi Arabia with a strong reputation for providing exceptional customer service and luxurious accommodations.

Job Description:

We are seeking experienced Receptionists to join our client's team. The ideal candidates will be responsible for providing guests with a warm welcome and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

• Welcome guests to the hotel and assist with check-in and check-out procedures.
• Provide guests with information about the hotel's amenities, services, and local attractions.
• Answer phones and direct calls to the appropriate department or staff member.
• Handle guest complaints or concerns in a professional and efficient manner.
• Maintain the front desk area, ensuring it is clean and organized.
• Collaborate with other hotel staff members to ensure the highest level of customer service is provided to guests.
• Process payments and handle cash and credit card transactions accurately.
• Adhere to all health and safety regulations.

Qualifications:

• High school diploma or equivalent.
• At least 1-2 years of experience as a receptionist in a 5-star hotel or similar environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving skills and the ability to handle guest complaints or concerns with tact and diplomacy.
• Strong attention to detail and a focus on providing exceptional customer service.
• Ability to work flexible hours, including evenings, weekends, and holidays.

If you are a highly motivated and experienced Receptionist looking for a new challenge in a 5-star hotel setting, we would love to hear from you. Please submit your CV and cover letter for consideration.