Senior Fraud & Risk Analyst (Fintech)

Our client is committed to building a financial system that works for all, this includes consumers, merchants, banks, regulators and law enforcement. Fraud and identity are unfortunately still significant challenges for everyone involved in payments and commerce. Our client is committed to combatting this and is building both tools and capabilities to improve its abilities in this space. The Law Enforcement Community (LEC) does a great deal to support the victims of crime and seek out the perpetrators, so our client is looking to build a strong connection with LEC.

Role Overview

The Senior Fraud & Risk Analyst is responsible for protecting our client and its users from all forms of fraud across payment products. The analyst will lead fraud detection, prevention, and dispute management processes end-to-end, ensuring regulatory compliance and safeguarding the payments ecosystem. This role requires deep expertise in transaction monitoring, fraud investigations, and risk management, while fostering strong relationships with financial institutions, merchants, and internal stakeholders.

Job Type: Full Time/Permanent

Location: Cape Town

Work Place: Onsite

Requirements

• Minimum 5 years in fraud prevention/management in the payments industry.
• AFCE / ICFP certification.
• Proficiency in SQL with proven ability to extract, analyze, and interpret transaction data.
• Demonstrated experience in fraud transaction monitoring tools and systems.
• Fraud & Risk Expertise: Strong understanding of fraud typologies, detection methodologies, and dispute resolution processes in South African payments.
• Stakeholder Management: Proven ability to manage relationships with banks, merchants, regulators, and internal stakeholders at senior levels.
• Regulatory Knowledge: Knowledge of SA banking regulations, scheme rules, and compliance standards related to fraud.
• Analytical Ability: Data-driven, objective, and skilled in building metrics to measure fraud risk and drive decision-making.
• Investigative Mindset: Hands-on experience in fraud investigations, from case handling to escalation with law enforcement.
• Execution Skills: Ability to manage high-pressure situations, negotiate timelines, and influence across functions and external partners.
• Ability to operate autonomously with strong attention to detail.
• Strong drive to learn and continuously expand knowledge of fraud trends, tools, and regulations.
• Willingness to adapt to a fast-paced, evolving environment.
• Commitment to putting in the extra mile when needed to protect the business and its customers.

Responsibilities

Fraud Dispute & Case Management

• Oversee all fraud dispute processes across EFT, Card, and DebiCheck products.
• Manage escalations and resolve disputes/chargebacks in line with scheme rules, legal frameworks, industry standards and regulatory obligations.
• Liaise with banks and merchants to ensure swift resolution and fund recovery where possible.

Transaction Monitoring & Rule Management

• Own end-to-end transaction monitoring, including fraud detection rule creation, testing, implementation, and continuous optimization.
• Identify fraud trends, typologies, and anomalies; translate findings into actionable detection rules.
• Ensure monitoring systems are effective, scalable, and compliant with regulatory and scheme requirements.

Fraud Investigations & Intelligence

• Conduct in-depth investigations into actual fraud cases, identifying root causes, trends, and typologies.
• Work with internal and external teams to deal with law enforcement investigations.
• Maintain up-to-date fraud intelligence to pre-empt new and emerging risks.

Relationship & Stakeholder Management

• Build and maintain strong working relationships with banks, card schemes, and key merchants.
• Collaborate closely with internal teams to embed fraud prevention and monitoring into business processes.
• Represent our client in external audits, compliance reviews, and legal proceedings where required.

Governance, Compliance & Legal

• An understanding of all applicable South African regulations related to payments fraud, including but not limited to the Financial Intelligence Centre Act (FIC Act), SARB requirements, scheme rules, and other relevant legislative or regulatory obligations.
• Support audits and compliance reviews by preparing documentation, data, and process explanations.