Travel Specialist FIT (Travel/Tourism)

Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Role Overview

To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

Job Location: Bryanston

Job Type: Full-time

Workplace: Onsite     

Requirements

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
• Tourplan knowledge and execution would be preferable
• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African geographic knowledge
• Strong Touring Logistics knowledge

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents