German Speaking Quality Assurance (Telecommunications/BPO)

Our client designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our clients' integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, they partner with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.

Job type: Full-time/Permanent

Location: Cape Town

Workplace: Hybrid

Requirements

• Fluency in German proficiency
• Previous experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.
• Strong understanding of QA methodologies, tools, and processes.
• Exceptional attention to detail and analytical skills to identify and resolve issues.
• Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• A problem-solving mindset with a focus on continuous improvement.
• Experience working in a dynamic, digitally-enabled workplace is a plus.
• Knowledge of industry standards in customer service and technology solutions

Responsibilities

• Conduct quality assurance audits to ensure adherence to established standards and processes.
• Review and assess German language content for accuracy, consistency, and quality.
• Collaborate with cross-functional teams to develop and refine QA processes and best practices.
• Provide feedback to team members on quality-related issues and improvement areas.
• Investigate and resolve any quality-related complaints or issues from customers.
• Ensure compliance with internal and external regulatory requirements.
• Regularly participate in calibration sessions to ensure consistent quality standards are applied.
• Actively contribute to continuous improvement initiatives within the QA team.
• Maintain detailed records of audits, feedback, and corrective actions.
• Work closely with stakeholders to understand business requirements and deliver high-quality outcomes.