Call Center Admin

Company Overview:

This is a leading plumbing company dedicated to providing exceptional services to our clients. We specialize in residential and commercial plumbing solutions, delivering reliable and efficient services tailored to meet our customers' needs. We are currently seeking a Call Center Administrator to join our team and assist in managing incoming calls and directing jobs or quotes to the appropriate departments.

Job Description:

Responsibilities:

• Answer incoming calls from customers promptly and professionally.

• Provide excellent customer service by addressing inquiries, resolving complaints, and scheduling appointments efficiently.

• Determine the nature of the call and appropriately direct it to the relevant department, whether it's scheduling services, dispatching plumbers, or providing quotes.

• Maintain accurate records of customer interactions and transactions using our CRM system.

• Coordinate with field technicians and dispatchers to ensure timely response to service requests and emergencies.

• Follow up with customers to ensure satisfaction with services provided and address any outstanding issues.

• Assist in generating and sending quotes to customers based on their needs and our pricing structure.

• Collaborate with other team members to improve overall efficiency and customer satisfaction.

Requirements:

• Proven experience in a call center or customer service role, preferably in a similar industry (plumbing, construction, home services).

• Excellent communication skills, both verbal and written, with a professional phone manner.

• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

• Proficiency in using CRM software and other relevant computer applications.

• Ability to remain calm and composed under pressure, especially during peak call times or when handling difficult customers.

• A customer-focused mindset with a genuine desire to help and assist others.

• Flexibility to work shifts, including evenings and weekends, as needed.

• High school diploma or equivalent; additional certification or training in customer service is a plus.

Join our team and become part of a company committed to excellence in plumbing services. If you meet the above requirements and are passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity!